no response to contact form request regarding item return!
no response to contact form request regarding item return!
We mistakenly bought the wrong remote thinking we had a T2 but we have a V2. For 2 months I and my husband have sent messages to obtain the return code, as per website instruction, and NO ONE HAS REPLIED! For a little while it was excusable given the Christmas break, but not any more.
What is going on?
There is no longer a phone number.
We have both used the contact form, but have had no repsonse other than the automatic reply saying we will hear from someone.
I just want to be able to return the unused and unwrapped T2 remote.
Does anyone have any ideas?
Thank you.
What is going on?
There is no longer a phone number.
We have both used the contact form, but have had no repsonse other than the automatic reply saying we will hear from someone.
I just want to be able to return the unused and unwrapped T2 remote.
Does anyone have any ideas?
Thank you.
Re: no response to contact form request regarding item return!
To all intents & purposes Beyonwiz has ceased trading.
Refer to this thread, for further discussion of the problem:
https://beyonwiz.com.au/forum/viewtopic ... 16&t=15047
Refer to this thread, for further discussion of the problem:
https://beyonwiz.com.au/forum/viewtopic ... 16&t=15047
2x T2 19.3 20201114
Re: no response to contact form request regarding item return!
aps45 wrote: ↑Mon Feb 13, 2023 11:04We mistakenly bought the wrong remote thinking we had a T2 but we have a V2. For 2 months I and my husband have sent messages to obtain the return code, as per website instruction, and NO ONE HAS REPLIED! For a little while it was excusable given the Christmas break, but not any more.
What is going on?
...
I didn't think they had a T2 remote - maybe you mean T3 remote, which can be used with a V2 by changing the code setting but do not lose the V2 remote. You will want it if you reflash the firmware and have to reset the code setting but there are other ways if the V2 remote is dead.
__________________________________
Paul
Beyonwiz T4, 2 x U4: FW - 19.3 20211010
Samsung QA85Q80BAWXXY 4K TV
Samsung QA65Q80TAWXXY 4K TV
Samsung HW Q800BXY soundbar
OverlayHD 1.70, IceTV, Foxtel IQ4
2 x Win7 PCs, 2 x Win10 PCs
Denon AVR -X2400H
Paul
Beyonwiz T4, 2 x U4: FW - 19.3 20211010
Samsung QA85Q80BAWXXY 4K TV
Samsung QA65Q80TAWXXY 4K TV
Samsung HW Q800BXY soundbar
OverlayHD 1.70, IceTV, Foxtel IQ4
2 x Win7 PCs, 2 x Win10 PCs
Denon AVR -X2400H
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- Wizard God
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- Location: Canberra; Black Mountain Tower transmitters
Re: no response to contact form request regarding item return!
Nope. The T3 remote can't emit V2 codes, and the V2 can't change the code set it responds to.
Peter
T4 HDMI
U4, T4, T3, T2, V2 test/development machines
Sony BDV-9200W HT system
LG OLED55C9PTA 55" OLED TV
T4 HDMI
U4, T4, T3, T2, V2 test/development machines
Sony BDV-9200W HT system
LG OLED55C9PTA 55" OLED TV
Re: no response to contact form request regarding item return!
vader1111 wrote: ↑Mon Feb 13, 2023 12:02To all intents & purposes Beyonwiz has ceased trading.
Refer to this thread, for further discussion of the problem:
https://beyonwiz.com.au/forum/viewtopic ... 16&t=15047
OMG
They weren't enough out of business to stop selling. Very poor!
Re: no response to contact form request regarding item return!
If you're willing to experiment extract the attachment to where the V2 can see it, run V2-T3/setup.sh and reboot (not restart). That should allow the V2 to recognise the T3 remote (I tested it still recognised the V2 remote, but don't have a T3 remote). It should also be possible to patch the USB update image directly, so it would work should you need to reflash.
- Attachments
-
- V2-T3.zip
- (4.58 KiB) Downloaded 37 times
Re: no response to contact form request regarding item return!
My bad - apologies all.
__________________________________
Paul
Beyonwiz T4, 2 x U4: FW - 19.3 20211010
Samsung QA85Q80BAWXXY 4K TV
Samsung QA65Q80TAWXXY 4K TV
Samsung HW Q800BXY soundbar
OverlayHD 1.70, IceTV, Foxtel IQ4
2 x Win7 PCs, 2 x Win10 PCs
Denon AVR -X2400H
Paul
Beyonwiz T4, 2 x U4: FW - 19.3 20211010
Samsung QA85Q80BAWXXY 4K TV
Samsung QA65Q80TAWXXY 4K TV
Samsung HW Q800BXY soundbar
OverlayHD 1.70, IceTV, Foxtel IQ4
2 x Win7 PCs, 2 x Win10 PCs
Denon AVR -X2400H