About These Terms and Conditions
In these Terms and Conditions “we” and “us” mean Digital Trading Co. ABN 37 144 785 455 of 9 Lincoln St Minto NSW 2566 Australia, and “you” means you the customer. These Terms and Conditions together with your Order constitute the entire Contract between us and you for the supply of Products. The Contract cannot be varied unless we agree to vary it in writing or by email.
Australian Sales Only
We sell and ship Products only within Australia. We will not make deliveries outside of Australia at present.
Legal Capacity To Transact
If you are under the age eighteen (18) years you cannot place orders with Beyonwiz. By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years
Should Beyonwiz suffer any damage or other losses as a result of a transaction entered into by a minor, Beyonwiz reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with Beyonwiz.
Placing Your Order
You may place an Order by filling in the Order Form on the Beyonwiz Web Site and clicking the “Submit” button.
When you place your Order, we will issue you with an Order Number. We will do this by email. By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions. Information contained on the Beyonwiz website constitutes an invitation to treat. No information on our website constitutes or should be deemed as an offer by us to supply any Products; however Beyonwiz will make every effort to supply Products to you. We will notify you that your order is being processed by sending you an Order Confirmation via and a tax invoice enclosed with the purchased item; however, we do not formally accept your offer until your order has passed our internal validation procedures for verifying the bona fides of each order placed, for the purpose of preventing credit card or payment fraud. Digital Trading Co. and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your Order after payment is received we will contact you by email or telephone.
Payment Methods And Processing
Beyonwiz currently accepts PayPal, Visa and MasterCard (Via Paypal Credit Card Merchant) and Electronic Funds Transfers only. Payment processing will not begin until we receive all the information we need. Orders placed on a weekend or a Public holiday will not begin payment processing until the next business day.
Business days are Monday through Friday, excluding NSW Public holidays. We process credit card and PayPal payments after you click the “Submit My Order” button. If a payment is not received within 7 days from the date that you receive your Order Confirmation, Beyonwiz reserves the right to cancel the transaction.
Your tax invoice is your proof of purchase.
- We are unable to accept credit cards issued by banks outside of Australia.
- Debit cards and cheque cards have daily spending limits that may substantially delay the processing of your order.
- You may be required to provide further identification for additional security reference checks.
Beyonwiz purchases include GST.
Beyonwiz always seeks to list Products with competitive prices.
Beyonwiz reserves the right to change prices for Products displayed at Beyonwiz at any time before you place an Order.
The price of products shown excludes shipping costs unless otherwise stated.
Shipping cost is shown separately on the product page but may be recalculated based on how many and what items you place in your shopping cart.
Supply Of Your Products
Subject to these Terms and Conditions, we will supply to you the Products indicated on your Order Confirmation.
When your Order items have been dispatched, we will email you to confirm shipment of each item.
Delivery Of Your Products
Delivery time takes up to 10 working days from the date your payment is received.
Although every effort is made to ship your Order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us here. We encourage you to visit the “Your Account” section on our website to view the delivery status of your Products.
Unless otherwise agreed by us, we will deliver your Products to the address indicated on your Order Confirmation. If no-one is available to take delivery of your Products, our carrier (Australia Post eParcel) will leave a card so you can pick-up your Product from your local Post Office. Where delivery is by our courier service and no-one is available to take delivery, they will leave a card requesting you to telephone them to arrange a suitable time and date for delivery.
We will use our reasonable efforts to deliver your Products to you within the estimated delivery time indicated on your Order Confirmation; however, we do not guarantee that we will deliver within this time frame.
Title and risk of loss to all Products will pass to you on delivery.
Beyonwiz in its absolute discretion may from time to time provide discount Coupons to existing and/or new customers.
Coupons can only be used towards the payment of Products on our website.
Coupons can only be used in accordance with the Terms and Conditions under which the Coupons are issued. Any Terms and Conditions governing the use of a coupon will accompany that Coupon. Beyonwiz will determine the content of Terms and Conditions governing Coupons in its absolute discretion.
Where a Coupon is used towards the payment of a Product (or Products) there may be an outstanding balance due on the Product; and you must thereafter pay any outstanding balance due on the Product by PayPal, Visa, MasterCard or EFT.
We may credit “Your Account” with a Refund Credit from time to time on a case by case basis. Beyonwiz will only provide Refund Credits under the Terms and Conditions detailed under “Your Rights to Return a Product”. Where “Your Account” holds Refund Credits and you place an Order for a Product or Products:
- Any (applicable) Coupon and/or Credit that may be in your in “Your Account” credit facility will first be applied towards payment of the Product (or Products);
- In the event that (any applicable) Coupon(s) are insufficient for full payment of the Product (or Products), your Refund Credits will be automatically applied towards the outstanding balance due on the Product (or Products); and
- Where any outstanding balance due on a Product (or Products) is less than the total Refund Credits in “Your Account”, you retain the future use of any unused Refund Credits to apply towards any future Product payments; or
- In the event that you have insufficient Refund Credits to apply towards the outstanding balance due on the Product (or Products), you must pay any remaining outstanding balance due on the Product by by PayPal, Visa, MasterCard or EFT.
Refunded Credits can be used towards a future purchase(s). To redeem your Refund Credits log in to “Your Account” and select “View Credit”.
Consumer guarantees apply under the Australian Consumer Law.. Nothing in these Terms and Conditions excludes the application of those guarantees.
For more information about your rights as a consumer, see the Australian Consumer Law website at http://www.consumerlaw.gov.au
If a Product has a minor defect, we will provide a repair or offer you a replacement or a refund.
If a Product has a major defect, you are entitled to:
- reject the goods and receive a refund
- reject the goods and receive an identical replacement, or one of similar value if reasonably available, or
- keep the goods and receive compensation for the drop in value caused by the problem.
If you think that a Product is defective you should contact our Customer Service Help Centre and a Beyonwiz Customer Service Representative will assist you.
A photo may be requested to assist with the assessment of your claim.
Where a Product is defective and needs to be replaced or repaired return shipping will be arranged at the expense of Beyonwiz.
If a Product is replaced, your replacement Product becomes your property and the returned Product becomes our property.
When a refund credit is given, the returned Product becomes our property.
Returning a Product if You Change Your Mind
If you change your mind about a purchase or make an incorrect choice, we will provide you with a store credit within 14 days of delivery for unopened products. This Beyonwiz policy does not apply to personalised products, CDs, DVDs, computer games and console games) This credit does not include delivery costs. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between an exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t do what it is supposed to do
Return Authorisation Number – Required For All Returns
A Return Authorisation (RA) number is required for replacement Products and refunds.
Where Customer Service has provisionally determined that a Product is defective , Customer Service will issue you with an RA. Products cannot be returned without an RA. The Product should be returned to Beyonwiz within 30 calendar days of the issuance of the RA. Where possible, all Products should be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the Product. If the accessories are not included, only a partial refund will be applied along with a restocking fee.
Organising the Return of Products
Products must be returned whenever we agree to provide you with a refund or replace the Product. Where you received a defective Product by Australia Post eParcel, Customer Service will email you an RA which you must affix to the product.
Where you have received a defective Product by our courier service, we will make arrangements with our courier service for collection of the Product, and will notify you when they will collect the Product from you. Pickup times are between 9am and 5pm, Monday to Friday. Customer Service will email you an RA which you must affix to the product.
You are responsible for return of goods and all costs incurred
When a Replacement Product is arranged:
- A replacement for the same Product that you ordered will be shipped to you at our expense after we have received your returned Product.
- The delivery time for the replacement Product will be the same as stated for the original Product.
Some Products – Manufacturer Warranty
Products sold through Beyonwiz are serviced and supported by the manufacturer or supplier in accordance with the warranty information provided on the listing or supplied with the product. Beyonwiz recognises that customers purchasing some products, such as electronics and computers; require a high level of support therefore we would ask you to contact the manufacturer or supplier for trouble-shooting assistance. If the manufacturer or supplier is unable to assist, and the product is covered by a consumer guarantee Beyonwiz will provide a suitable remedy
Statutory Conditions and Warranties
Statutory conditions and warranties apply. Nothing in these Terms and Conditions excludes the application of those statutory conditions and warranties. For more information about your rights as a consumer, see the ACCC website at www.accc.gov.au.
The repair process of your goods may result in the loss of some or all user-generated data. Please ensure that you have made a copy of any data saved on your goods prior to submitting it for repair.
Goods returned for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Computer & Electronic Hardware – Exclusions and Limitations
To the extent permitted by law, Beyonwiz is not liable for any damage to or loss of any programs, data, or other information stored on any media contained within electronic or computing Products. Recovery and reinstallation of system and application software and user data are the responsibility of the consumer are not covered by the Beyonwiz warranty on Electrical, petrol operated & Motorised Product (see Additional Beyonwiz Warranties above).
In relation to any computing media Product, or any computing hardware Product or computing part contained within a Product, to the extent permitted by law, Beyonwiz is not liable for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or any other basis of liability, including but not limited to lost profits, downtime, goodwill, damage to or replacement of equipment and property, any costs of recovering, reprogramming, or reproducing any program or data stored in or used with Beyonwiz Products supplied to you, and any failure to maintain the confidentiality of data stored on the Product. Beyonwiz specifically does not represent that it will be able to repair any Product or replace a Product without risk to or loss of programs or data.
Where a computing or electronic Product needs to be returned to Beyonwiz for replacement, repair or inspection, to the extent permitted by law Beyonwiz is not liable for the loss or confidentiality of any data you may leave on the computing Product.
To the extent permitted by law,:
- We will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.
- Our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.
Your Data – Use And Protection
Credit Card Fraud
While Beyonwiz employs Secure Sockets Layer (SSL) technology software for its transactions with our customers, Beyonwiz will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.
Fraud Protection or Prevention Procedures
When you place your Order by either a Credit Card or PayPal you may be sent an email from our Fraud Prevention Officer requesting further information, such as a copy of your credit card and drivers license for identification. After verification this information will be destroyed. In this case, until your order has passed internal Fraud Prevention procedure checks your order will remain on Pending status. If you do not provide the requested information within 7 days, your order will be cancelled and your payment will be refunded back to the method in which you paid. These information requests are sent to help protect Credit Card and PayPal account holders from online Fraud.
You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of Beyonwiz. Any unauthorised assignment shall be deemed null and void.
If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.
Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition.
Beyonwiz reserves the right to change the Terms and Conditions of sale at any time without notice.
No Beyonwiz employee or agent has the authority to vary any of the Terms and Conditions governing any sale.
To the extent permitted by law, Beyonwiz is not liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of Beyonwiz, and Beyonwiz shall be entitled to a reasonable extension of time for the performance of such obligations.
These Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales and shall be subject to the non-exclusive jurisdiction of the courts of New South Wales