no response to contact form request regarding item return!

[aps45]

We mistakenly bought the wrong remote thinking we had a T2 but we have a V2. For 2 months I and my husband have sent messages to obtain the return code, as per website instruction, and NO ONE HAS REPLIED! For a little while it was excusable given the Christmas break, but not any more.
What is going on?
There is no longer a phone number.
We have both used the contact form, but have had no repsonse other than the automatic reply saying we will hear from someone.
I just want to be able to return the unused and unwrapped T2 remote.
Does anyone have any ideas?
Thank you.

[vader1111]

To all intents & purposes Beyonwiz has ceased trading.

Refer to this thread, for further discussion of the problem:
https://beyonwiz.com.au/forum/viewtopic ... 16&t=15047

[Paul_oz53]

We mistakenly bought the wrong remote thinking we had a T2 but we have a V2. For 2 months I and my husband have sent messages to obtain the return code, as per website instruction, and NO ONE HAS REPLIED! For a little while it was excusable given the Christmas break, but not any more.
What is going on?
...

I didn't think they had a T2 remote - maybe you mean T3 remote, which can be used with a V2 by changing the code setting but do not lose the V2 remote. You will want it if you reflash the firmware and have to reset the code setting but there are other ways if the V2 remote is dead.

[prl]

T3 remote, which can be used with a V2 by changing the code setting

Nope. The T3 remote can't emit V2 codes, and the V2 can't change the code set it responds to.

[aps45]

To all intents & purposes Beyonwiz has ceased trading.

Refer to this thread, for further discussion of the problem:
https://beyonwiz.com.au/forum/viewtopic ... 16&t=15047

OMG
They weren't enough out of business to stop selling. Very poor!

[aps45]

T3 remote, which can be used with a V2 by changing the code setting

Nope. The T3 remote can't emit V2 codes, and the V2 can't change the code set it responds to.

Thanks for confirming, that's what we found out too

[adoxa]

If you're willing to experiment extract the attachment to where the V2 can see it, run V2-T3/setup.sh and reboot (not restart). That should allow the V2 to recognise the T3 remote (I tested it still recognised the V2 remote, but don't have a T3 remote). It should also be possible to patch the USB update image directly, so it would work should you need to reflash.

[Paul_oz53]

T3 remote, which can be used with a V2 by changing the code setting

Nope. The T3 remote can't emit V2 codes, and the V2 can't change the code set it responds to.

My bad - apologies all.